The travel industry has long relied on passive segments to enable bookings made outside of the GDS to be processed through an agency’s internal systems. Thanks to the increasing adoption of NDC, and as airlines and content providers look to distribute directly to agents and consumers, what now for the humble Passive segment?

Once a go-to solution for an agency, the Passive is rising up the agenda as both commercial pressures and the quest for operational efficiency puts a spotlight firmly on one of the hidden workhorses of the travel industry. How can agencies look to move away from a dependency on them and what are the financial implications of doing so?

Find out what systems you need to be able to successfully navigate yet another minefield in the ever-evolving landscape of travel technology.