Press Release

The latest development builds upon the strategic partnership established between TripStax and Riskline in 2024 and significantly strengthens the ability of travel management companies (TMCs) and corporate travel managers to identify, monitor and respond to travel risk events affecting their travellers.

Riskline, one of the world’s leading travel risk intelligence companies, leverages professional analysts and more than 100,000 global data sources to provide accurate, human-verified travel risk information. Through the integration of Riskline’s Alerts API, TripStax Track can receive and process real-time risk events across multiple categories including geopolitical incidents, terrorism, civil unrest, natural disasters and other traveller safety concerns.

Using TripStax Core, the central data processing engine that powers the TripStax ecosystem, risk intelligence is automatically matched against active traveller itineraries to identify affected travellers and trips. Relevant alerts can then be routed to designated stakeholders including travel managers, TMC operations teams and duty of care personnel, enabling faster and more effective response actions.

The enhancement allows organisations to define risk thresholds based on both event category and severity, ensuring that only relevant, actionable information is surfaced to those responsible for traveller wellbeing.

Alongside the Riskline integration, TripStax has also expanded its traveller communications strategy through enhanced mobile app functionality and the introduction of WhatsApp as a communications channel. The move reflects growing demand for more reliable, traveller-friendly methods of communication as SMS delivery becomes increasingly fragmented by regional regulations and network limitations.

As part of the enhancement, Track is now available to customers as a bundled solution with TripStax Mobile, providing travellers with a secure, connected environment for itineraries, safe arrival notifications and future duty of care communications. WhatsApp integration provides an additional communication channel that aligns with modern traveller expectations and offers greater reliability wherever internet connectivity is available.
The announcement comes at a time when duty of care remains a growing priority for travel programmes amid an increasingly complex global risk landscape and heightened traveller expectations around safety, communication and support.

David Chappell, Chief Product Officer at TripStax, commented:
“The provision of timely, actionable risk information has become a critical requirement for travel managers and TMCs. By extending our partnership with Riskline and integrating their world-class intelligence directly into Track, we are enabling customers to identify and respond to relevant traveller risk events quickly and efficiently. Combined with our investment in Mobile and new communication channels such as WhatsApp, we’re delivering a more connected, proactive and cost-effective approach to traveller safety and duty of care.”

Suzanne Sangiovese, CEO of Riskline, added ”As travel risks become more complex and the information landscape more crowded, trusted intelligence has never been more important. We are delighted to continue building on this successful collaboration and support more confident travel decisions.”

The latest enhancements reinforce TripStax’s commitment to delivering open, connected and innovative travel technology solutions that help customers manage traveller wellbeing while reducing operational complexity.

About TripStax
TripStax is an award-winning fully connected modular stack of proprietary business travel applications, powered by The Core, a profound central data processing architecture that consumes, enriches and manages all business traveller booking, profile and invoice data across the entire TripStax ecosystem. TripStax is leading the charge for the iterative transformation that the business travel technology landscape needs, changing how travel data is consumed, managed and utilised by TMCs and corporate travel managers. www.tripstax.com

About Riskline
Riskline is a leading travel risk intelligence company headquartered in Copenhagen, Denmark. Since 2007, Riskline has provided world-class travel risk information and analysis services trusted by organisations ranging from small businesses to Fortune 500 companies. Its team of specialist analysts monitors and validates intelligence from more than 100,000 global sources, delivering accurate and timely travel risk assessments to organisations worldwide. www.riskline.com

The evolution of TripStax Analytics underpins the company’s commitment to continuously enhancing its tech offering to deliver best in-market product innovation. This is one phase in a series of investments by TripStax, which will be announced in the coming months.

The new TripStax Analytics platform features enhanced AI capabilities, including natural language generation (NLG) and natural language query (NLQ). NLQ provides a Google-style search interface that allows users to ask questions about their data, with the platform generating relevant charts and analyses in response. Users can also customise the visual output by selecting specific chart types. NLG, on the other hand, enables users to view chart summaries as structured text narratives, helping to quickly identify and understand key data trends. The platform also features built-in machine learning and predictive analytics to run ‘what if scenarios’; and a suite of customisable visualisations and interactive live dashboards enabling users to drill down to the most granular level of reporting. 

Other significant new capabilities are designed to support customers with their sustainable travel objectives and prepare for legislation such as CSRD in Europe and the California Climate Disclosure Laws in the US. This includes analysis of cost and carbon savings by switching air travel to rail where feasible, and carbon analysis of all travel product emissions, not only air travel. Furthermore, TripStax Analytics has a new carbon budget feature, which compares actual emissions versus budget values (based on the carbon budget provided by the client) and can be set for analysis monthly or by product, department or region. 

TripStax Analytics also features compliance tracking functionality to set and monitor targets against policy, as well as a customised fiscal calendar. The platform offers detailed data sharing and access control, as users can share bookmarks and snapshots of dashboard pages with other users. Investment in the new Analytics solution has also involved development of a dynamic web interface to provide clients with advanced customisation capabilities such as a fully brandable interface. 

TripStax Analytics is integrated with the TripStax Core, the game-changing data processing engine, at the heart of the TripStax tech ecosystem, which consumes, normalises and enriches travel data from any content source (including GDS/non-GDS, NDC, LCC, direct connections and third-party systems). The TripStax Core is the single point of truth for that data. Therefore, the quality and accuracy of data populated, displayed and analysed within TripStax Analytics is unrivalled. 

David Chappell, Chief Product Officer, TripStax commented: “Our investment in this transformation marks a significant advancement of our Analytics product, providing users with a powerful, scalable and future-proofed solution. We are always talking to our customers, gathering insight to feed into our product roadmaps and conducting research to innovate our products further. We wanted to ensure we continued to deliver a market-leading solution, one that would give our users the best experience whilst also taking advantage of the new capabilities afforded by AI and the latest data visualisations. With its user-friendly interface, new features and seamless integration, the transformed platform empowers users to unlock greater insight into their activity, meaning data-driven decisions can drive better business outcomes.”

Visitors flocked to the stand to hear industry experts David Chappell, TripStax’s Chief Product Officer, and Kai-Gordon Weiland, Chief Sales Officer at Atriis, discuss the operational and financial challenges that the outdated Passive PNR segment is having on TMCs and their corporate customers as the aggregation of content accelerates.

This was a particularly relevant discussion as TripStax had just hit a 1M ‘passive segment’ milestone’. In other words, the volume of non-GDS passive segments ingested by the TripStax Core, the data-processing engine at the heart of our tech ecosystem topped one million for the first time. This number is a clear barometer of the health of the travel industry’s processes and represents a core indicator of the volume of bookings that TMCs are making outside of the primary GDS channels.

David and Kai-Gordon shared their insights into the history of the humble Passive Segment and why it is no longer fit for purpose in today’s API connected technology landscape, with airlines and content providers looking to distribute directly to agents and consumers. They explained how, the Passive is rising up the agenda as both commercial pressures and the quest for operational efficiency puts a spotlight firmly on one of the hidden workhorses of the travel industry. They shared recommendations for how agencies can look to move away from a dependency on the Passive PNR, the financial implications of doing so, and what technology systems they need to implement to be able to successfully navigate yet another
minefield in the ever-evolving landscape of travel technology.

This figure, at an average segment-to-trip ratio of two and at an average trip value of £500, is the equivalent of the entire annual trading of a £250 million turnover TMC.

According to TripStax, the one million milestone, which comes just three years after the tech provider launched the TripStax Core and interconnected stack of travel management modules, is a clear barometer of the health of the travel industry’s processes. It represents a core indicator of the volume of bookings that TMCs are making outside of the primary GDS channels, something that TripStax monitors closely as part of several significant projects currently underway with key customers and partners.

The travel industry has long relied on passive segments to enable bookings made outside of the GDS to be processed through an agency’s internal systems. Agents must input flight numbers, dates, times, and other details of such bookings into the GDS PNR to ensure that all bookings are properly documented and tracked for itineraries, accounting, reporting, and record-keeping purposes.

As part of the requirement of many agencies to feed their mid, back office and other downstream systems via the GDS, TripStax believes that the presence and use of passive segment points towards not only the volume of content split in and out of the GDS, but also potential operational efficiencies and commercial risk for TMCs.

Noting the significance of the milestone, David Chappell, Chief Product Officer at TripStax said: “Thanks to the increasing adoption of NDC, as airlines and content providers look to distribute directly to agents and consumers, the growing reliance on the GDS to continue to enable TMCs’ downstream systems via the humble passive segment intensifies. Once a go-to solution for an agency, the ‘passive’ is rising up the agenda due to TMCs’ commercial pressures and the quest for operational efficiency.

“If TripStax’s database was an agency and we were charged £2 per passive segment, this could represent a threat of as much as £2M to the bottom line of the agency, plus additional costs and potential lost GDS segment revenue of a further £2M. That is material for anyone. Whilst that figure may sound overly dramatic, given that many GDS contracts have clauses to offset the use of passives and their charges, engaging in eliminating them through agnostic technologies like TripStax QC would be a prudent course of action both operationally and financially, should the market change against passives in due course,” he said.

The agreement sees TripStax provide its proprietary Track and Mobile products to One Global’s 20+ TMC partners under the branding of OneTRACKER and OneMOBILE.

Both products are fully integrated with the TripStax Core, the data-processing engine that manages the collection, normalisation, and enrichment of booking and profile data from any content source in every market around the world.  This means One Global partners and their corporate customers can be confident that accurate, complete data is populated seamlessly within both the Track and Mobile solutions.

The nature of TripStax’s modular technology offering and centralisation of all data via the TripStax Core was a key deciding factor for the partnership. The Core’s ability to provide one single source of truth for all data is game changing for the One Global community.

OneTRACKER is a powerful traveller tracking and duty-of-care solution developed to ensure travellers can be located and communicated with 24/7. Data is displayed within dashboards and interactive maps giving total visibility of travellers. Automated alerts are sent and received in real-time.

OneMOBILE is a versatile pre and in-trip travel companion app which gives travellers access to a range of features including an ability to mark themselves safe in an emergency or request assistance.  This ‘Locate Me’ feature also feeds back into OneTRACKER to show visibility of travellers.

Cally Davenport, Head of Global Implementations & Technology at One Global, said: “We are delighted to welcome TripStax to the One Global family. It is important to us to be able to offer the best technology to our One Global Community and clients. Our new partnership with TripStax will enable us to do just that and I am excited for people to see what we have been working on together.”

Jack Ramsey, CEO TripStax said: “We are very excited to be partnering with the One Global team and support their vision of providing industry-leading technology solutions to their community of international independent TMCs. We look forward to continuing to develop further opportunities with One Global as an integral part of their technology roadmap and growth story.”